At Jarabi, we believe in transparency and customer satisfaction. Our Open Box Policy allows you to inspect your parcel at your doorstep before receiving it. This way, you can ensure that the product matches your expectations.
Return & Exchange Eligibility
You can return or exchange your Jarabi product if it meets the following criteria:
Defective or Damaged: If the product is defective or damaged upon delivery.
Incorrect or Incomplete: If the product received is incorrect or incomplete compared to your order.
Size Mismatch: If the size of the product does not match the size you ordered.
Please note:
Returns or exchanges are not accepted due to a "change of mind."
Product must be returned between 7 days after receiving it.
Return & Exchange Terms
Open Box Inspection: As we offer an Open Box Policy, please inspect the product carefully before receiving it.
Product Condition: The product must be returned in its original, undamaged manufacturer packaging/box.
Unused, Unworn, Unwashed: The product must be unused, unworn, and unwashed.
Original Tags & Accessories: The product must include the original tags, user manual, warranty cards (if applicable), freebies, and accessories.
Refund Policy & Process
Eligibility: If you are eligible for a refund (as per the above-mentioned eligibility and terms), we will process your refund claim after verifying the product's condition.
Refund Timeframe: Refunds will be issued within 10 working days from the date of claim.
Global Items: For global items, please allow 18-25 working days for delivery. If you haven't received the product within this timeframe and there are no unforeseen circumstances like customs delays or political obstacles, you can claim a refund.
Exchange Policy & Process
Global Items: Exchanges for global items may take an additional 18-25 working days.
Return Charges: Customers will be responsible for the return charges of the old item and the delivery charges of the new item.
